Conflict is a normal part of any healthy relationship. Learning how to deal with conflict, in other words conflict resolution — rather than avoidance — is crucial. When conflict is mismanaged, it can cause great harm to a relationship.
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Conflict is a normal part of any healthy relationship. The key is not to avoid conflict but to learn how to resolve it in a healthy way. When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people.
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Everyone experiences some kind of conflict in the workplace at some point. Conflict can arise in many situations, but disagreements with coworkers commonly cause interpersonal strife. In fact, in an month research studynearly percent of respondents cited interactions with coworkers as the primary cause of conflict at work.
Chances are, you've had to deal with conflict at some point in your career. You might even have to cope with it regularly. Conflict between team members can seem to be an inevitable result of different people working closely together.
Conflict happens. It happens everywhere: between friends, in the classroom, around the corporate conference table. The good news is that it doesn't have to damage friendships or business deals.
Organization leaders are responsible for creating a work environment that enables people to thrive. If turf wars, disagreements, and differences of opinion escalate into interpersonal conflictyou must intervene immediately with conflict resolution mediation. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical.
People deal with conflict in a variety of ways, therefore you need different conflict resolution strategies. This is how the Thomas-Kilmann measurement instrument and their five conflict resolution strategies came to our attention. Kenneth Thomas and Ralph Kilmann developed five conflict resolution strategies that people use to handle conflict, including avoiding, defeating, compromising, accommodating, and collaborating.